Benefits Of A Customer Service Course

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As they say, the customer is always right. Why is this? Let’s make this simple. The customers are the life of any business for that matter. Without these loyal, paying customers, your business won’t even exist. That’s why they should always be treated with respect and courteousness. In addition to this, you never, ever, not even once, react negatively whenever a customer is complaining about something, whether it’s about you being slow at your work or something that is related to whatever he is buying or paying. It will be the biggest regret you will have in your career and it might even cost you your career. In fact, there have many incidents especially in big malls where salesladies lose their jobs because of failure to practice proper customer service practices. To avoid suffering the same fate, it is recommended that all front liners of businesses, the customer service providers, must undergo a regular customer service course. This is to keep the customer service providers, mostly those who are accepting calls and complaints from customers, updated and regularly trained with the latest trends in dealing with customers.

There are many benefits for both the customers and the customer service providers when the latter undergo a company’s regular customer service course. Below are some of them:

  • There will be a visible increased in the level of motivation and engagement in both sides. If you, as the boss, show your customer service staff that you truly care about their well-being, they will be encouraged to help a problematic customer one way or another. This is about taking the lead.
  • The customer service provider will gain knowledge and useful skill set that she/she can use when dealing with customers.
  • A good training will increase the staff’s morale and that staff will higher confidence level the next time he/she deals with customers.
  • A better customer service will generally result to gaining the customers’ loyalty and will generate more profit for the business.
  • If you practice good customer service, your business will maintain a good reputation among customers.
  • A good customer service will give customers better choices when making purchases.

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Key Elements Of A Modern Website Design

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As the New Year rolls in, website designs also welcome new elements and styles into the picture. There are elements that have been given a lot of thought before incorporation into the design thus it tells a story as well as speak more about the company behind the website. There are elements used in order to make the content look better on a certain device. It is not a requirement that every trend should be included in a website but majority of them would help improve the user experience of the site.

The challenge is what elements to choose from since there are a lot introduced every year. Which ones are worth to be included on your site? To help you decide, here is a list of the key elements that a modern website should have:

  • Firstly, the typography should be unique as well as large. There are companies that use a particular font in order for customers to easily know their brand when placed side by side with the competition. In the past few years, designers have been bombarded with thousands of different new fonts in which they can use in website design. With the introduction of these fonts, brands can easily choose one that will represent the company in terms of typography.
  • Second element is hero images but they should be large as well as responsive. With the help of a simple image accompanied with text, users will be enticed to scroll down the page in order to know more. Large images can help users visualize a certain story without them having to read a lot of texts.
  • A modern web site should have background videos – these are the ones playing automatically in the background. They can help tell stories as well as lessen the contents you will have to put in the site. Videos are helpful for users who are not interested in reading texts but would love to know more about the company.
  • Hamburger menu is another important element. While it would be helpful for users to see where they can go easily, it takes up a lot of space if everything is listed on the menu. This is when the hamburger menu comes in. In web design, this is also called hidden menu. Hamburger stems from the fact that the three lines look like patties of a hamburger stacked together.

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